A & B Services
what we offer you
Your Partner in Business
Reception
What we do
- Full time receptionist with live transferring of calls
- Overflow calls with live transferring of calls
- Taking messages and sending them via email or WhatsApp
- Setting tasks on your company CRM for relevant employees
- Merging duplicate contacts on your CRM
- Call listening and rating as per clients’ specifications
- Surveys as per clients’ specifications
Fully integrated system
Customer Relationship Management
With access to your telephone software and CRM we are as good as sitting in your office. Access to your CRM enables us to transfer calls to the relevant person in real time. If the contact doesn’t exist, we will create a profile and distribute the new contact accordingly ensuring new leads gets attention and do not go waisted. When a call can not be transferred, a task is set to avoid any messages going unseen. This leads to greater efficiency, a smoother process and more success.
For this system to work, your organization would set us up on your call answering system and CRM, with restrictions. You could run extensive reports on our services any time by looking at your call reporting and CRM history. With this option, we are as good as sitting under your office roof.
The benefit of this service is the live transferring of calls, especially for brand new enquiries and leads you are still trying to convert into sales.
Other services we can render under this option
- Merging duplicate contacts on your CRM
- Call listening and rating as per clients’ specifications
- Surveys as per clients’ specifications
Message taking system
Seamless & Effective
Our Message Taking System offers a seamless and efficient way to manage your inbound calls without requiring integration into your existing systems.
How It Works
- We provide you with either a geographical or non-geographical telephone number, depending on your request.
- Your system simply diverts calls to this number, ensuring uninterrupted service.
- Our professional team answers calls, takes messages, and distributes them in real time via email or WhatsApp, depending on your request.
- We provide regular reports detailing call activity and service performance.
Key Features
- No System Integration Required – Quick and hassle-free setup.
- Real-Time Message Distribution – Ensuring urgent matters are addressed promptly.
- Detailed Reporting – Regular insights into call volumes and trends.
- Call Recording & Storage – Every call is recorded and securely stored for up to 6 months for quality assurance and reference.
Employer of Record
Administration, Payroll and Employment Compliance
You, our client hires staff in South Africa or ABS can hire staff on your behalf. The employee reports to you, does training with you, is managed by you.
The employee works for you, to achieve your business objectives and goals! ABS takes care of the administration, payroll and employment compliance.
These roles are unlimited. Whether you need a Marketing Manager, Customer Service Representative, Coder, Receptionist, Debt Collector, Bookkeeper, Web Developer, you name it, we can assist.
TRUSTWORTHY SERVICE
A FRIENDLY APPROACH
EFFICIENT SOLUTIONS
VALUE-DRIVEN RESULTS
How do we Proceed?
Step one
Identify your needs
Step two
Meet with ABS
Step three
Approve quote & Master Service Agreement
Step four
Lets get started!
Get in Touch
A & B Services
Your Partner in Business
Enquiries:
Telephone
0331 630 6295